Charlotte Winther is project manager of Business Strategy & Governance at Novo Nordisk (pharmaceutical company). She defines knowledge management this way (thanks to Dave Gurteen). Charlotte presents her lessons learned on developing a knowledge strategy in Novo Nordisk in a presentation for VidenDanmark, a Danish innovation, knowledge and learning network.
Novo Nordisk focuses on defeating diabetes and has established a global best practice sharing initiative, called DAWN.

Kathryn Protopapadakis has been Head of Knowledge Management at Fujitsu Services since 2004. Kathryn defines KM this way. She sees herself as a ‘change agent’ and catalyst to pressing ahead with the management’s awareness of knowledge management issues (according to an article in InsideKnowledge). There would be no other way for her to act owing to the limited resources available.

Catherine Flutsch is Head of Knowledge Development Operations at Bird & Bird, an international law firm. A search with the term “knowledge management” on the website of Bird & Bird delivers only relevant hits – well done!
Catherine defines „knowledge management” this way (a short video interview by Dave Gurteen).
She co-writes an article with her colleague Andrew White in ‘Law Week’ in which they describe important KM challenges facing law firms. The main one is clients expecting a personalized access to the know-how of the law firm. The increasing knowledge requirements of the clients are leading to an intensive exchange of information between the departments and the support units. Bird & Bird offers client-friendly law information on an extranet. Some additional experiences had by Andrew White are published in an article of Legal IT.

Martin Dugage ist KM Project Director im Schneider Konzern (Schneider gehört zu den Most Admired Knowledge Enterprises 2005). In einem Artikel der Zeitschrift “Inside Knowledge” beschreibt er vier Erfolgsfaktoren für Communities of Practice – ein Gebiet auf dem Dugage seit Jahren sehr aktiv ist:

• Enge Verzahnung mit der Geschäftsstrategie
• Sponsor aus dem Senior Management, der die Themen der Community versteht
• Konzertierte Kommunikation der Personalabteilung, der Linienmanager und der IT
• Zielvereinbarung für den Leiter der Community