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KMWorld 2008

Monday, October 20th, 2008

KMWorld 2008 is already one month old. About half of the presentations can be found on the conference website. Here a small excerpt of the presentations:

KnowTech Highlights

Thursday, October 9th, 2008

The main German Knowledge Management conference KnowTech took place yesterday and today. I didn’t plan to attend due to the fact that two KM colleagues from SAP had planned to travel to Frankfurt anyway. The strange thing is that only very few of the 500 participants (+ 25% in comparison to last year) have blogged feedback from the conference:

  • No blog feature on the conference webpage (only in German)
  • Michael Koch (Blog communixx) compiled some not very enthusiastic points in three posts (in German)
  • Frank Koch and Christoph Rauhut confirm this impression in their compilation (Blog Projektmanagement 2.0) of the conference with the following findings: I. German companies are still beginners regarding “Enterprise 2.0″ II. No presentation dealt with the question on how to best embed KM into daily work without additional effort III. The importance of tag management to be able to use Folksonomies in an enterprise context, and IV. the lack of web 2.0 support for the KnowTech conference (e.g. no TwitterBoard)

And believe it or not, that’s it (according to Google Blog Search and Technorati.com)… So, I didn’t miss a lot, did I?

Be Commited, Build Interactions, Network Effectively

Monday, September 22nd, 2008

The topic that Hubert Saint-Onge presented during the SIKM call last week wasn’t brand new. “Collaborative Networks and the New Enterprise” was e.g. already presented during KM World 2007.
Nevertheless, it’s always good to listen to a thought leader with 25 years of experience. There were three points which I’ve particularly appreciated:

  • “Collaborative networks require commitment not compliance.”
    Yes, to be successful in collaborative networks you need a personal conviction, the ability to build trust in relationships and to deal with risks. Commitment is being willing to do whatever it takes.
  • “Building interactions that are part of getting work done is more important than building knowledge bases.”
    Yes, and please leverage technology to make judicious use of face-to-face meetings.
  • The fourth chapter of the presentation that outlines principles for effective partnering in collaborative networks:
    - focus on the customer
    - trust based interactions
    - testing assumptions
    - well-defined accountabilities
    - attention to process
    - appropriate elevation

Thank you Hubert for the presentation.

Building Great Knowledge Management Teams

Wednesday, July 2nd, 2008

Mary Abraham, Knowledge Manager for Debevoise & Plimpton LLP, points us to a Harvard Business School report in a recent entry of her excellent blog:

Harvard Business School’s Working Knowledge reports on a new study that demonstrates that while past performance may be a reasonable indicator of future performance, “the quality of colleagues in his or her organization also has a significant impact on the [star's] ability to maintain the highest quality output.” In other words, hiring a star without the supporting team will greatly diminish your chances of replicating or exceeding past performance.

and asks the following questions at the end:

What does your knowledge management staff look like? A group of under-engaged disaffected individuals? A collection of motivated but unsupported stars? A team of diverse people that consistently produces high quality work product?

Well, I would definitively agree that the quality of the colleagues has a significant impact. Dedication and passion for KM are also key ingredients. What I particularly appreciate at SAP is the right mix of achieving specific objectives for the business (“what”) and having a lot of degrees of freedom in the choice of the methods (“how to achieve the goals”).
Thanks to the KnowledgeBoard newsletter to allude to Mary’s blog.

From Boston to London

Wednesday, April 16th, 2008

Dan Keldsen (from AIIM) made his presentation on “Enterprise 2.0 = Knowledge Management 2.0” available on SlideShare.
Well, I was a bit surprised that there were so few other interesting presentations on knowledge management on SlideShare. No surprise that the “I’m Knowledge Worker 2.0” is the most downloaded presentation tagged with “knowledge management”. It’s well done, but appeals only to the right-hand brain. On the other hand, sorry, appealing to the left-hand brain, I had already seen the presentation on BP Knowledge Management (uploaded one year ago) at the KM Europe conference some seven years ago… Good to know that Chris now works as a consultant (it’s a pity that his blog is not updated that often). His former colleague Geoff Parcell also earns money as a KM and change consultant.

Wiki matters

Sunday, March 2nd, 2008

The debates à la “Wiki vs. KM” or “Taxonomies vs. Folksonomies” are interesting to track for a while. Nevertheless, in an enterprise knowledge management context the question is less “wiki vs. KM” but more “How do we make the best use of the available systems, processes, and approaches to support and drive our business?”. Therefore, wiki as a tool and approach contributes to an even better knowledge management practice in the company. It’s a given.
The Atlassian wiki evangelist Stewart Marder has written wikipatterns, a book that was very well received by the enterprise 2.0 and knowledge management community. Those who don’t want to buy the book (or don’t have an online access to the book e.g. thanks to the SAP SkillSoft partnership) may have a look at the Wikipatterns website or at Stewart’s blog: he is currently publishing a “21 days of wiki adoption” video serial.

Green Chameleon

Saturday, January 26th, 2008

I added “Green Chameleon” from Patrick Lambe to my blogroll. I came across his blog while searching for a nice picture for a “KM champion”: I found this felicitous picture of a “Super KM Champion” on his blog.
Patrick offers also videos of training and conference sessions. The one on “Knowledge Enabled Project Management” gives some good insights on this topic.

KMWorld & Intranets 2006 Conference

Saturday, December 16th, 2006

Some of the presentations at the KMWorld & Intranets 2006 Conference (the focus is on KM practicioners in USA and Canada) are available to download.

KnowTech 2006 – a non-attendee retrospective

Tuesday, November 7th, 2006

The KnowTech 2006 conference, organised by the German Association for Information Technology, Telecommunications and New Media (Bitkom), took place during the Systems Fair in Munich at the end of October.
Conferences nowadays have the opportunity to have a whole new category of participants (and to attract further attention): non-attendees interested in the topics and in bringing together pieces of feedback and entries out of the blogosphere. Unfortunately, the KnowTech conference only got three relevant mentions in Technorati and two hits in Google’s “Blogsuche Beta”. A meagre result considering that three out of the eight trends identified by Bitkom working group members have a direct reference to Web 2.0 technologies.
So, what are the KM trends in Germany? Bitkom has released a new report called “Knowledge Management 2006-2010: Positions and Trends” (only in German). The report introduces the following eight trends which Bitkom’s Knowledge Management & Engineering working group says will characterize Knowledge Management over the next five years:
1. KM will be seen as an essential enabler for the high-performance workplace
2. KM will be of strategical importance for companies of all sizes, and will be further integrated with process, skill and innovation management
3. Politics will recognise the outstanding importance of KM as a competitive factor for Europe
4. Knowledge transfer will be one of the key success factors in the global value creation networks
5. Social networking functions will build a new generation of IT-based solutions
6. A web service-based architecture framework supporting KM functions will develop step by step, eventually becoming standard
7. E-learning offerings will change rapidly due to the integration of social networking approaches
8. The blending of semantic technologies and social networking technologies will improve the access to multilingual, multimedial, archive and embedded content via the Internet.
And here are some of the few people who are putting into practice the German KM trends:
Simon Dueckert has published some of his personal memos about presentations in the blog of his company Cogneon. Andreas Blumauer (The Semantic Web School) focuses on one major trend of the new Bitkom report on “Knowledge Management 2006-2010”: the growing importance of social networking technologies. The presentation of “skillMap” seems to have impressed him and also Peter H. Reiser who presented Sun’s global approach on how to measure Knowledge Management.
P.S. I don’t exactly understand why skillMap should be so outstanding: it’s simply a graph-based visualization of the interrelationships between two kinds of objects: people and skills. Nothing more (or am I missing the point?!).

KM practicioner (3) – Charlotte Winther

Sunday, October 29th, 2006

Charlotte Winther is project manager of Business Strategy & Governance at Novo Nordisk (pharmaceutical company). She defines knowledge management this way (thanks to Dave Gurteen). Charlotte presents her lessons learned on developing a knowledge strategy in Novo Nordisk in a presentation for VidenDanmark, a Danish innovation, knowledge and learning network.
Novo Nordisk focuses on defeating diabetes and has established a global best practice sharing initiative, called DAWN.