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Learn from the Positive Deviants and Design Thinkers

Wednesday, September 22nd, 2010

“Best Practices” are often “Past Practices”. Moreover, they are also typically difficult to re-use due to the different context in which they have been created.

Thanks to David Gurteen’s newsletter I’ve come across the “Positive Deviance” method which is in use especially in development projects. This approach focusses on those people in a community who as individuals or as a group achieve a better outcome even if they face similar challenges and use the same resources. The book review by Kevin Bishop of Anecdote clearly shows the paradigm shift in consulting which the usage of this approach leads to: rely on local expertise.

The very strong article of the Stanford Social Innovation Review establishes the bridge between Positive Deviance and Design Thinking. Design Thinking addresses the needs of the people who will consume a service or a service. Design Thinking – and this is like closing the loop for me – is also taught by the Hasso-Plattner-Institute (HPI) in Potsdam. No wonder that the HPI will be part of the next Vision Summit in Berlin (April 2011). I’m looking forward to participating in this event.

What’s social business?

Saturday, September 4th, 2010


Muhammad Yunus describes in a clear way what’s NOT a “social business”:

  • if the investors desire a personal gain and take profit beyond the amount equavilent to investment, it’s not a social business.
  • if the business relies on charity money, on bi- or multilateral donors or on Corporate Social Responsibility (CSR) activities of companies, it’s not a social business (see also “Defeat Poverty” article).

The seven principles of a social business are:

  1. Business objective will be to overcome poverty (BTW: interesting article on a new way to measure the poverty of countries), or one or more problems (such as education, health, technology access, and environment) which threaten people and society; not profit maximization
  2. Financial and economic sustainability
  3. Investors get back their investment amount only. No dividend is given beyond investment money
  4. When investment amount is paid back, company profit stays with the company for expansion and improvement
  5. Environmentally conscious
  6. Workforce gets market wage with better working conditions
  7. …do it with joy

So, any examples of successful social businesses?

Yunus offers an example in the video above (Shakti Doi yoghurt production). The article in the Times magazine outlines one aspect which Yunus sees as an huge advantage for the Profit-Maximising-Entrepreneur who would like to engage in social business: to start a social business is connected with a learning process:

… You realise that you are now wearing “social business glasses” on your eyes, you see things which you never saw before.  You start sensing that your eyes were fitted with “profit-maximizing glasses” all along, while you thought these were your natural eyes in your economic world. Now when you turn your eyes to your own profit-making businesses you start noticing things which you never noticed before.  You bring new-gained experiences from your new business to your old businesses. … (Muhammad Yunus on Social Business)

They would never hurt a fly

Monday, July 12th, 2010

More than 8.000 citizens of Srebrenica were killed 15 years ago. I’ve read the book “They Would Never Hurt a Fly” by the Croation author Slavenka Drakulic during my vacations in Croatia. Drakulic offers the portrait of nine war criminals of the Bosnian-Serbian-Croatian civil war on trial in The Hague. The thirteenths chapter “Why We Need Monsters” is the most important one (excerpt):

“… The more you know them, the more you wonder how they could have commited such crimes – these waiters and taxi drivers, teachers and peasants in front of you. And the more you realise that war criminals might be ordinary people, the more afraid you become. Of course, this is because the consequences are more serious than if they were monsters. If ordinary people commited war crimes, it means that any of us could commit them. Now you understand why it is so easy and comfortable to accept that war criminals are monsters, rather than to agree with Erwin Staub that ‘evils that arises out of ordinary thinking and is commited by ordinary people is the norm, not the exception’…”

Self-organisation may lead to high costs

Monday, June 14th, 2010


Indian traffic relies heavily on self-organization. The cost of the lack of governance is high: e.g. more than 118,000 fatalities due to traffic accidents in 2008 (+40% in five years).

KM is too generic, let’s focus on KM for Sustainability

Tuesday, December 1st, 2009

Eventually, I would like to combine two of my professional passions: “knowledge management” and “sustainability”. I studied environmental sciences at the Swiss Federal Institute of Technology and worked six years for an environmental management consulting company, mostly on international cooperation projects focussing on sustainable development issues.

I decided to pursue my growing second passion and started as a knowledge management consultant back in 2000. I’ve been with my current employer for nearly three years working as the knowledge manager for the 600-employee business transformation consulting group of SAP consulting.

You are the future of philanthropy

Wednesday, July 22nd, 2009


Katherine Fulton draws a clear picture on what each of us is able to achieve if she/he just acts. I’ve made my first good experience with one of the organizations mentioned by Katherine: kiva.org. I’ve lent 250 USD to eight small entrepreneurs in Benin, Cambodia, Mexico, Nicaragua, Peru, and Tajikistan. My default rate is currently 0.0%. So, please give it a try. It’s easy to complain about the banking system and the liquidity crisis. You can make a difference.