September 22nd, 2010

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Learn from the Positive Deviants and Design Thinkers

Wednesday, September 22nd, 2010

“Best Practices” are often “Past Practices”. Moreover, they are also typically difficult to re-use due to the different context in which they have been created.

Thanks to David Gurteen’s newsletter I’ve come across the “Positive Deviance” method which is in use especially in development projects. This approach focusses on those people in a community who as individuals or as a group achieve a better outcome even if they face similar challenges and use the same resources. The book review by Kevin Bishop of Anecdote clearly shows the paradigm shift in consulting which the usage of this approach leads to: rely on local expertise.

The very strong article of the Stanford Social Innovation Review establishes the bridge between Positive Deviance and Design Thinking. Design Thinking addresses the needs of the people who will consume a service or a service. Design Thinking – and this is like closing the loop for me – is also taught by the Hasso-Plattner-Institute (HPI) in Potsdam. No wonder that the HPI will be part of the next Vision Summit in Berlin (April 2011). I’m looking forward to participating in this event.

Business is a Conversation

Wednesday, September 22nd, 2010

I just met some friends and colleagues from my former employer Comma Soft in Bonn last Friday evening. We talked a lot and enjoyed some rounds of Kölsch beer: it was your shout, Sascha, thank you!

It was also a kind of “knowledge pub” around the question: “What will be the future of the company?”. It happened last week, too, that I participated in the “Knowledge Cafe Masterclass” led by the (I know that you don’t like this) KM guru David Gurteen. It was set as a pre-conference tutorial of the KnowTech 2010. I particularly enjoyed getting to know some new interesting KM peers of other German companies.

So, what is this “Knowledge Cafe” all about? It’s a good method to initiate a dialogue or to support change in an organization. David has explained the method extensively on his website. The Knowledge Cafe is pretty similar to the WorldCafe approach. However, it’s easier to “sell” to managers in a company. David has built the method based on works of Jay Cross, Theodore Zeldin, David Weinberger, and David Bohm.

I would use it e.g. instead of a long-winded presentation or as an alternative to coffee corner sessions. The challenge is to create the readiness for dialogue, to have a non-intrusive facilitator, and to be comfortable with the outcome “what people take away in their heads”. It’s by no mean the right method for a virtual meeting. Thank you David, it was a pleasure to meet you!