September, 2010

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Learn from the Positive Deviants and Design Thinkers

Wednesday, September 22nd, 2010

“Best Practices” are often “Past Practices”. Moreover, they are also typically difficult to re-use due to the different context in which they have been created.

Thanks to David Gurteen’s newsletter I’ve come across the “Positive Deviance” method which is in use especially in development projects. This approach focusses on those people in a community who as individuals or as a group achieve a better outcome even if they face similar challenges and use the same resources. The book review by Kevin Bishop of Anecdote clearly shows the paradigm shift in consulting which the usage of this approach leads to: rely on local expertise.

The very strong article of the Stanford Social Innovation Review establishes the bridge between Positive Deviance and Design Thinking. Design Thinking addresses the needs of the people who will consume a service or a service. Design Thinking – and this is like closing the loop for me – is also taught by the Hasso-Plattner-Institute (HPI) in Potsdam. No wonder that the HPI will be part of the next Vision Summit in Berlin (April 2011). I’m looking forward to participating in this event.

Business is a Conversation

Wednesday, September 22nd, 2010

I just met some friends and colleagues from my former employer Comma Soft in Bonn last Friday evening. We talked a lot and enjoyed some rounds of Kölsch beer: it was your shout, Sascha, thank you!

It was also a kind of “knowledge pub” around the question: “What will be the future of the company?”. It happened last week, too, that I participated in the “Knowledge Cafe Masterclass” led by the (I know that you don’t like this) KM guru David Gurteen. It was set as a pre-conference tutorial of the KnowTech 2010. I particularly enjoyed getting to know some new interesting KM peers of other German companies.

So, what is this “Knowledge Cafe” all about? It’s a good method to initiate a dialogue or to support change in an organization. David has explained the method extensively on his website. The Knowledge Cafe is pretty similar to the WorldCafe approach. However, it’s easier to “sell” to managers in a company. David has built the method based on works of Jay Cross, Theodore Zeldin, David Weinberger, and David Bohm.

I would use it e.g. instead of a long-winded presentation or as an alternative to coffee corner sessions. The challenge is to create the readiness for dialogue, to have a non-intrusive facilitator, and to be comfortable with the outcome “what people take away in their heads”. It’s by no mean the right method for a virtual meeting. Thank you David, it was a pleasure to meet you!

What’s social business?

Saturday, September 4th, 2010


Muhammad Yunus describes in a clear way what’s NOT a “social business”:

  • if the investors desire a personal gain and take profit beyond the amount equavilent to investment, it’s not a social business.
  • if the business relies on charity money, on bi- or multilateral donors or on Corporate Social Responsibility (CSR) activities of companies, it’s not a social business (see also “Defeat Poverty” article).

The seven principles of a social business are:

  1. Business objective will be to overcome poverty (BTW: interesting article on a new way to measure the poverty of countries), or one or more problems (such as education, health, technology access, and environment) which threaten people and society; not profit maximization
  2. Financial and economic sustainability
  3. Investors get back their investment amount only. No dividend is given beyond investment money
  4. When investment amount is paid back, company profit stays with the company for expansion and improvement
  5. Environmentally conscious
  6. Workforce gets market wage with better working conditions
  7. …do it with joy

So, any examples of successful social businesses?

Yunus offers an example in the video above (Shakti Doi yoghurt production). The article in the Times magazine outlines one aspect which Yunus sees as an huge advantage for the Profit-Maximising-Entrepreneur who would like to engage in social business: to start a social business is connected with a learning process:

… You realise that you are now wearing “social business glasses” on your eyes, you see things which you never saw before.  You start sensing that your eyes were fitted with “profit-maximizing glasses” all along, while you thought these were your natural eyes in your economic world. Now when you turn your eyes to your own profit-making businesses you start noticing things which you never noticed before.  You bring new-gained experiences from your new business to your old businesses. … (Muhammad Yunus on Social Business)