Steven Wieneke, Technical Fellow in GM’s Global Engineering group, presented an interesting approach to lessons learned in the monthly call of the SIKM community.
Steven has rolled out a “visible learning process” at GM Global Engineering that not only includes lessons (“things gone wrong and corrected”) but even more important learnings (“things gone right and valued for reuse”). “Subject Matter Responsible Persons” drive the development of know-how and references assets in more than 60 communities and nurture the exchange of experience (complete presentation). Unfortunately the time was too short to have a look at the implementation side of the concept, e.g. how the users retrieve assets for a specific context and how they assess the value of the assets. Jack Vinson has also commented the SIKM call in his blog.
An article in InsideKnowledge describes the main knowledge management activities at GM and focusses especially on the “closed-loop learning” promoted by Steven and his group.
Another interesting article on GM and knowledge sharing is the “Wikinomics Report Card” by Ben Letalik.